Privacy Policy

Burleigh Heads Photo

PRIVACY POLICY

PRD Burleigh Heads | Tallebudgera

Effective Date: 12 February 2026

  1. Introduction

PRD Burleigh Heads | Tallebudgera (“PRD”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As a technology-driven real estate agency, we use advanced CRM systems, cloud platforms, automation tools, artificial intelligence (AI), and digital marketing systems to deliver efficient and responsive service. This policy explains how we collect, use, disclose and safeguard your personal information in this environment.

  1. The Information We Collect

We may collect personal information including:

  • Full name
  • Residential and postal address
  • Email address
  • Telephone number
  • Date of birth
  • Driver’s licence, passport or other identification documents
  • Financial information (bank details, income verification, credit history)
  • Employment details
  • Property ownership information
  • Tenancy history
  • Images, videos and marketing content
  • Website usage data and digital interaction data

We may also collect metadata and behavioural data from website visits, online forms, social media interactions, email engagement, and automated chat systems.

 

  1. How We Collect Personal Information

We collect personal information:

  • Directly from you (in person, by phone, SMS, email, website forms, inspections)
  • Through digital platforms including CRM systems, property portals and AI-driven tools
  • Via cookies, tracking pixels and analytics software
  • From third parties including:
    • Referees
    • Employers
    • Credit reporting bodies
    • Conveyancers and solicitors
    • Financial institutions
    • Government authorities
    • The PRD network
  1. Use of Technology, Automation & AI

To enhance service delivery, we may use:

  • Cloud-based CRM and data storage platforms
  • Automated workflows and coded integrations
  • AI tools to assist with marketing, communication drafting, data analysis and property insights
  • Digital advertising platforms with targeted marketing capabilities

AI tools are used to support operational efficiency and marketing performance, but decision-making involving tenancy approvals, contracts or legal matters always includes human oversight.

  1. Why We Collect Your Information

We collect and use personal information to:

  • Provide property sales and management services
  • Conduct property appraisals
  • Market and advertise properties
  • Process tenancy applications
  • Verify identity
  • Comply with Anti-Money Laundering (AML/CTF) obligations
  • Facilitate property transactions
  • Respond to enquiries
  • Improve our systems, marketing performance and client experience

If you do not provide required information, we may not be able to deliver our services.

  1. Disclosure of Personal Information

We may disclose personal information to:

  • Vendors, landlords, buyers and tenants
  • Solicitors and conveyancers
  • Financial institutions and mortgage brokers
  • Tradespeople and contractors
  • Marketing and advertising platforms
  • Technology service providers (CRM, cloud hosting, analytics providers)
  • Credit reporting agencies
  • Government authorities
  • PRD franchise network offices

Some third-party providers may store data overseas. Where this occurs, we take reasonable steps to ensure compliance with Australian privacy laws.

  1. Direct Marketing

We may send:

  • Property alerts
  • Suburb market reports
  • Sales updates
  • Event invitations
  • Promotional communications

You may opt out at any time using unsubscribe links or by contacting us directly.

  1. Data Security

We implement reasonable security safeguards including:

  • Secure cloud-based systems
  • Encrypted communications
  • Role-based access controls
  • Two-factor authentication where applicable
  • Secure disposal of physical records

While we take reasonable steps to protect information, no transmission or storage system is completely secure.

  1. Access & Correction

You may request access to personal information we hold about you and request corrections where necessary.

Requests must be made in writing to the contact details below.

  1. Complaints

If you believe we have breached privacy law, please contact us. We will investigate and respond within a reasonable timeframe.

If unresolved, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

 

 

  1. Contact Details

PRD Burleigh Heads | Tallebudgera
14 The Esplanade, Burleigh Heads QLD 4220
Phone: 07 5535 4544
Email: info@prdburleighheads.com.au
ABN: 976 376 946 63

ADDITIONAL PROVISIONS – NEW SOUTH WALES OPERATIONS

  1. New South Wales Compliance

PRD Burleigh Heads | Tallebudgera may conduct real estate sales, marketing and related services within New South Wales.

In addition to compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), we acknowledge relevant New South Wales legislation where applicable, including:

  • Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act)
  • Health Records and Information Privacy Act 2002 (NSW) (where relevant)
  • Surveillance Devices Act 2007 (NSW)

Where we interact with NSW Government agencies or handle information subject to NSW-specific regulatory requirements, we take reasonable steps to comply with applicable NSW privacy obligations.

  1. Surveillance & Open Homes (NSW)

Where inspections, auctions or open homes are conducted in New South Wales:

  • CCTV, photography or video recording may occur for security, marketing or compliance purposes.
  • Any surveillance will be conducted in accordance with the Surveillance Devices Act 2007 (NSW).
  • Audio recording of private conversations will not occur without lawful authority or consent.

Signage may be displayed where surveillance is in operation.

 

  1. Handling of Identification Documents (NSW Transactions)

For NSW property transactions, we may be required to collect and verify identification documentation under:

  • NSW Conveyancing Rules
  • Electronic Conveyancing National Law (as adopted in NSW)
  • Verification of Identity (VOI) requirements

Identification documents will be stored securely and retained only as long as required by law or regulatory obligations.

  1. NSW Property Legislation Compliance

When conducting sales in NSW, we may collect, use and disclose personal information in order to comply with:

  • Property and Stock Agents Act 2002 (NSW)
  • Property and Stock Agents Regulation 2022 (NSW)
  • Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)

Information collected for statutory compliance purposes will only be used for those purposes unless otherwise permitted by law.

  1. Cross-Border Data Handling

As PRD Burleigh Heads | Tallebudgera operates across Queensland and New South Wales:

  • Personal information may be stored in centralised CRM or cloud-based systems accessible across state operations.
  • Staff access is role-restricted.
  • All handling of personal information remains subject to the Privacy Act 1988 (Cth), regardless of state of collection.
  1. Complaints – NSW Residents

If you are located in New South Wales and believe your personal information has been mishandled, you may contact us in the first instance.

If unresolved, you may also contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

If the matter involves a NSW Government agency, complaints may also be directed to:

Information and Privacy Commission NSW
www.ipc.nsw.gov.au

WEBSITE TERMS & CONDITIONS

PRD Burleigh Heads | Tallebudgera

  1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions and all applicable laws.

If you do not agree, you must not use this website.

  1. Website Content

All information on this website is provided for general information purposes only.

While we aim to ensure accuracy, we do not guarantee that:

  • Property details are current or complete
  • Pricing is accurate
  • Listings remain available

Property information is subject to change without notice.

  1. No Professional Advice

Information on this website does not constitute:

  • Legal advice
  • Financial advice
  • Tax advice
  • Investment advice

Users should seek independent professional advice before making decisions.

  1. Intellectual Property

All content on this website, including:

  • Text
  • Branding
  • Logos
  • Marketing copy
  • Photography
  • Videos
  • Floorplans

is owned by PRD Burleigh Heads | Tallebudgera or licensed for use.

You may not reproduce, modify or distribute content without written consent.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices or accuracy.

  1. Limitation of Liability

To the maximum extent permitted by law, PRD Burleigh Heads | Tallebudgera excludes liability for:

  • Loss arising from reliance on website content
  • Website downtime
  • Technical errors
  • Third-party service disruptions

Nothing in these terms excludes rights under Australian Consumer Law that cannot be excluded.

 

 

  1. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Attempt to access restricted systems
  • Upload malicious software
  1. Amendments

We may update these Terms and Conditions at any time without notice. Continued use of the website constitutes acceptance of updated terms.

WEBSITE DISCLAIMER

General Disclaimer

The information provided by PRD Burleigh Heads | Tallebudgera is for general informational purposes only.

All property details, pricing and availability are subject to change without notice.

While reasonable care is taken to ensure accuracy, we make no representations or warranties regarding completeness, reliability or suitability.

Property Marketing Disclaimer

Images, floorplans, virtual staging and descriptions may be indicative only and should not be relied upon as exact representations.

Prospective buyers and tenants should conduct their own due diligence.

Limitation of Liability

To the extent permitted by law, we are not liable for any direct, indirect or consequential loss arising from reliance on information provided via our website, marketing materials or digital communications.

 

 

LICENSING & REGULATORY DISCLOSURE

PRD Burleigh Heads | Tallebudgera

Queensland Operations

PRD Burleigh Heads | Tallebudgera operates in Queensland in accordance with the:

  • Property Occupations Act 2014 (QLD)
  • Regulated by the Queensland Office of Fair Trading (OFT)

Licensed Entity Name: Burleigh Esplanade Realty PTY LTD
Queensland Real Estate Agent Licence Number: 437 752 7
ABN: 976 376 946 63

Our Queensland operations comply with all statutory obligations relating to:

  • Trust accounting
  • Disclosure requirements
  • Agency agreements
  • Property management
  • Auction conduct
  • Privacy and data handling

New South Wales Operations

PRD Burleigh Heads | Tallebudgera conducts property transactions in New South Wales in accordance with the:

  • Property and Stock Agents Act 2002 (NSW)
  • Property and Stock Agents Regulation 2022 (NSW)
  • Regulated by NSW Fair Trading

Licensed Entity Name (NSW): John Fischer Realty PTY LTD
NSW Real Estate Agent Licence Number: 101 275 67

Where required, a licensed Class 1 or Class 2 Real Estate Agent is responsible for the supervision and conduct of NSW property transactions.

Our NSW operations comply with statutory obligations relating to:

  • Agency agreements
  • Trust account management
  • Disclosure documentation (including Contract for Sale requirements)
  • Professional conduct standards
  • Privacy and information handling