Tenant Guide

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Securing a property

If you are planning to move into a rental property in an area you have not lived in before, make sure to ask the agent about the area. For example, you could ask for the location of the shops, public transport routes, schools, restaurants, theatres, and post office. Take the time to familiarise yourself with the area. Some areas can be competitive for tenants and there is no second chance for a first impression.

The best way to impress a prospective property manager is to be well presented and prepared. Prior to inspecting properties, take the time to obtain references from your previous property manager and employer. This could include a printout of your tenant ledger, copies of routine inspection reports, bond refund documents or wage slips to name a few.

To get the competitive edge over other tenants you need to provide evidence to the property manager that you can afford the rent and properly maintain the property.


Financial commitments

When choosing your new home, you may be required to pay a deposit or reservation fee to secure the property. In some circumstances if you choose to change your mind you may forfeit this deposit. Therefore, it is important that you understand the arrangement that you have with the real estate agency as to how the deposit may be handled.

Rent and bond

When moving into a property you may be required to pay rent in advance and a security deposit of between 4 to 6 weeks’ rent, known as a rental bond. Most real estate agents will request the payment of this money in cleared funds prior to taking possession of the property.

Prior to moving into the property ensure that you discuss how much money is required and when payment is required. It is a condition on the tenancy agreement that rent must be paid on time and in accordance with the terms set out in the agreement. Paying your rent on time is your responsibility. This will also assist you at the end of the tenancy when you require a reference.

Rental increases are a common occurrence when renting a property. For a rental increase to take place the property manager must do so in accordance with any legislative requirements and issue tenants with the appropriate notice in writing. You should also check your lease.

Rent and bond money

Insurance cover

It is the tenant’s responsibility to insure their own belongings and furniture. With the ever-increasing incidence of burglary and theft, contents insurance can provide you with peace of mind. The owner’s insurance does not cover the tenant’s belongings.


Tenancy agreements and condition reports

It is important to understand that when signing a tenancy agreement, you are entering into a legally binding agreement. Take the time to carefully read and understand all conditions of the tenancy agreement before you sign. If you do not understand any of the conditions don’t be afraid to ask questions.

When you move into the property, the real estate agent is required to complete a condition report. This is a report that documents the condition of the property when you take possession. It is important that you take a note of the condition before you move in.

Tenancy Agreement

Routine inspections and repairs

It is generally a legal requirement for the property manager to regularly inspect the rental property to ensure that the property is being cared for properly. This will be specified in your rental agreement.

Your cooperation with the real estate agent in arranging an appointment time for inspections will be appreciated.

Your right as a tenant is to live in a safe and habitable property and for your part, you have a responsibility to look after the property. Your rental property should be maintained in good repair. It is important to report problems or concerns in writing to your property manager.


Communication and giving notice

Keep the lines of communication with the real estate agent open at all times. Honest, open communication is the best way to maintain a happy and professional ongoing relationship.

Terminating a tenancy must be done in accordance with legislative requirements and the process set out in the tenancy agreement. When giving notice it is important to discuss the notice requirements with the property manager. You should always submit your notice in writing.


Tenancy Laws in Australia

Australia’s landlord and tenant laws are rated by the Global Property Guide to be neutral between landlord and tenant. Each party’s rights are well-protected by the Residential Tenancy Act in Queensland. Rents can be freely negotiated and increases are subject to review by a Tribunal if the tenant applies for a review. For more information on Queensland Tenancy Laws see the Queensland Government Website.

Tenants After Hours Emergencies

Up a Creek Plumbing – 0431 231 441

O’Brien Electrical –  07 3835 9855

Top Spec Electrical – 0409 535 806

Terry’s Locksmith – 07 5576 5448

Please only contact in an After Hour Emergency, if it can wait until the next business day please log the job with your property manager as per standard procedure.